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SUPRAMONK

FAQ

Do you provide International delivery?

Yes, accordingly to the need of the client, it maybe a bit more expensive to certain countries of the world. If anything require please call us 

How do I track my order?

We will send to our clients a unique tracking number for your package after purchase

How do I return an item?

We accept returns in special cases. refer to the return policy

How can I contact your couriers?

The couriers can be contacted via the phone number given by the tracking company

What is your returns policy?

"At SUPRAMONK, we take great pride in the quality of our products and are committed to providing our customers with complete satisfaction. If for any reason you are not satisfied with your purchase, we will gladly accept returns within [30/60/90] days of receipt of your order.

To initiate a return, please email [info@supramonk.com] with your order number and the reason for your return. Once we have received your request, we will provide you with further instructions on how to return the item(s).

All returns must be in their original condition and packaging, and must not show any signs of damage or use. We reserve the right to refuse returns that do not meet these conditions.

Please note that shipping costs for returns are the responsibility of the customer, and original shipping charges are non-refundable. We also cannot accept returns on custom orders or special orders, and we recommend insuring your return shipment as we cannot be held responsible for any items that are lost or damaged during transit.

If you receive a damaged or defective item, please contact us immediately so that we can resolve the issue.

We strive to provide our customers with the best possible shopping experience, and we appreciate your business. If you have any questions or concerns, please don't hesitate to contact us."

What are your delivery options?

  1. Standard Shipping: A standard delivery option that usually takes [3-7/5-10] business days, depending on the destination. This option is suitable for customers who do not require their items to arrive quickly.

  2. Express Shipping: An expedited delivery option that usually takes [1-3/2-5] business days, depending on the destination. This option is suitable for customers who need their items to arrive as soon as possible.

  3. Local Pickup: A delivery option that allows customers to pick up their order from a designated location, such as the brand's studio or a nearby store. This option is suitable for customers who live near the pickup location and want to avoid shipping costs.

  4. International Shipping: A delivery option for customers who live outside of the brand's home country. The delivery time for this option will vary depending on the destination.

  5. Gift Wrap and Shipping: A delivery option that includes gift wrap and shipping to a recipient of the customer's choice. This option is suitable for customers who are sending a gift to someone else.

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